Terms of Service

Who we are and what this is

Tom's Lessons is a service provided by CrowdCows B.V., incorporated in the Netherlands (registration number 76761886, registered office Radonstraat 10b, 7031 GT Wehl), correspondence address 17a Electric Lane, Brixton Village, London SW9 8LA. You can reach us at hello@tomslessons.co.uk.

The service is a learning aid: it adapts schoolwork so your child can work with it more calmly. It is intended purely for that educational purpose. It is not intended for any medical purpose: it does not diagnose, treat, monitor, cure or otherwise influence any medical condition, and it is not intended to be, or to be used as, a medical device. It does not promise any recovery or learning outcome, and it does not replace education or care.

Your account

The account belongs to the parent or guardian with parental responsibility (aged 18 or over). You manage the child profiles and are responsible for use under your account. Keep your login details secret. A child does not log in themselves.

The parent or guardian with parental responsibility consents, on the child's behalf, to the processing of the child's condition.

Permitted use

You use the service for your own family. You upload only lesson material you are allowed to use, and nothing unlawful. Misuse, automated or excessive use, and attempts to bypass security are not allowed.

How lessons are made and checked

Lessons are created with AI. Before a lesson can be shown to your child it goes through an automatic verification step: a second, independent AI, together with a set of fixed checks, reviews the lesson. If those checks are passed, the lesson is approved and your child can see it. If the checks are not passed, or the verification is unsure, the lesson is held and flagged for you (the parent) to look at and decide.

Please understand what this means: a lesson that passes the automatic checks is shown to your child without a person having reviewed that specific lesson beforehand. A person is in the loop as a safety net (for flagged lessons), and you as the parent stay in control: every lesson carries an AI notice and a “Report this lesson” button, you can adjust a lesson with the “Adjust” button, and you can delete it. Even with these checks, a mistake can slip into a lesson, so please use your own judgement and stay involved. See also How AI works here.

Payment, free trial and cancellation

You start with up to 3 sample lessons, with no payment details needed. To continue, you start the free trial: 14 days and up to 10 lessons. Starting the trial requires a payment method, which we verify (a card check, with no charge). We only charge you after the 14-day trial ends, unless you cancel first.

After the trial you pay monthly or yearly through our payment provider, Stripe (for example by card, Apple Pay or Google Pay). All prices shown are in pounds sterling and include VAT where applicable.

The subscription continues until you cancel. A monthly plan renews each month; a yearly plan (paid in advance for the year) renews each year. Before each renewal of a yearly plan we send you a reminder by email in good time. You can cancel at any time from your account; you then keep access until the end of the period you have already paid for, and we take no further payment after that. If you cancel a yearly plan after it has renewed automatically, you are not tied to the full new year: your cancellation takes effect within a month. We then charge the months you have used at the applicable monthly rate (the yearly discount only applies if you take the full year) and refund whatever you paid above that. You never have to pay extra: if the months used come to more than you paid in advance, it stays at what you already paid.

If we change the price of your plan, we will tell you by email in good time before the change takes effect, at least 30 days before a renewal, so that you can cancel before the new price applies if you do not agree.

A fair-use limit of 100 lessons per month per account applies (and up to 25 per day), which is ample for daily use; after that you can make new lessons again the following month.

Current prices, the plans and the trial are shown on the pricing page.

Cancelling within the 14-day cooling-off period

We treat this subscription as a supply of services. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel within 14 days without giving a reason. The cancellation period ends 14 days after the day you start the subscription. Because you ask us to start the service during that period, and the first 14 days are the free trial, in practice cancelling in that window costs you nothing.

To cancel, tell us with a clear statement by email (hello@tomslessons.co.uk). You may use the model form below, but you do not have to. We will confirm receipt, and refund anything you have paid (less a proportionate amount for any service already provided at your request) within 14 days.

Intellectual property

The platform and the software are owned by CrowdCows B.V. The lessons made for your child may be used freely for teaching your own child.

Availability

We do our best to keep the service available and reliable, but we cannot guarantee uninterrupted availability (for example during maintenance or supplier outages).

Our responsibility to you

We provide a calm, carefully built service and will perform it with reasonable care and skill, as required by the Consumer Rights Act 2015. We do not guarantee any particular learning outcome, and the service is not a medical service.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so. In particular, we do not limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for your statutory rights as a consumer (including under the Consumer Rights Act 2015).

Subject to that, our total liability to you arising out of or in connection with the service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) £500. We are not liable for losses that were not foreseeable, or for business losses. Your statutory rights as a consumer are not affected.

Ending the contract

You can delete your account at any time. We may end or suspend an account for misuse or a serious or repeated breach of these terms.

If we end your account for a reason that is not your fault (for example if we stop offering the service), and you have paid in advance (a yearly plan), we will refund the unused part of what you have paid, in proportion to the time remaining.

Changes to these terms

We may change these terms. For minor changes (for example wording or legal updates) we will post the updated version with a new “last updated” date. For changes that materially affect you, we will give you reasonable notice by email before they take effect, and you may cancel free of charge before then if you do not agree.

Governing law and disputes

These terms are governed by the law of England & Wales. If something is wrong, please contact us first; we would like to resolve it together. If we cannot, the courts of England & Wales have jurisdiction. If you live elsewhere in the UK, you keep the protection of the mandatory consumer rules of your home nation and may bring proceedings there. Nothing here removes your mandatory rights as a consumer. You can also get free, independent advice from the Citizens Advice consumer service.

Last updated: 1 August 2026.